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SOUND HSA3d ago
Hi there, we’d love to help out your community complete the challenges! Can you send screen shots with any more details on what you’re seeing? It might be that the android phone itself is older. We will dig into it!
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Lunar 🌑3d ago
Hi, thanks for getting back to me. Here is one of the screenshots from a user in our community. As you can see, the user already completed 50,836 / 50,000 steps, and the challenge shows “Completed.” However, many users are still experiencing issues after reaching the step target. Some of the problems we are seeing are: • The “Complete” button does not appear for some users even after passing 50k steps. • Some users cannot see their step progress updating while they are walking. • Many users do share the challenge to Nostr, but the reward claim step still does not appear. Also, most of the phones involved are very good iPhones and newer Android devices, so it may not be only an issue with older Android phones. Some users said the button never appeared at all, which is why I’m sending this screenshot as one of the examples you asked for. We’re onboarding several users in our community here in Lagos, and many people are excited about completing the challenge, so we wanted to report this clearly in case there is a sync or step tracking issue affecting some devices. Please let us know if there is any additional step users should take after reaching the target. Thanks again for the support.
0000 sats